Refund Policy

Official ESA Letter wants the process to be fair. This policy explains when you are eligible for a refund or a free correction.

1. Full refund if not approved

If the licensed clinician determines that an ESA letter is not clinically appropriate, you receive a full refund of the evaluation fee (including additional-animal and priority fees paid for that order).

2. Letter defects or verification failures we caused

If a housing provider rejects the letter because of a deficiency in our documentation (for example: missing or incorrect license number, wrong state of licensure, blank letterhead, or unreachable verification contact that is our error), contact us within 30 days of delivery with written notice of the rejection. We will, at our option:

• Issue a corrected letter at no charge, or
• Provide a full refund of the evaluation fee for that order.

3. Landlord forms

Within 30 days of letter delivery, we will coordinate one complimentary reasonable-accommodation or verification form completion related to the same evaluation, when the request is standard and appropriate. See Landlord support.

4. When refunds are not available

• A housing provider declines the accommodation for reasons unrelated to letter accuracy (for example, a documented direct threat, or policies we cannot control).
• You provided incomplete or inaccurate intake information.
• You simply change your mind after a letter has been properly issued and delivered, except where required by law.

5. How refunds are processed

Refunds go to the original payment method via Stripe. Banks often take several business days after we initiate the refund.

6. Questions

Email us from the address used at checkout and include your order or Session ID. Contact Official ESA Letter.